FAQs

Our Pickup and Delivery Service is now up and running! We believe keeping within social bubbles even after Alert Level 4 is vital, to keep our customers and our staff healthy and happy. It’s also a good chance to have your household items cleaned to protect your family.

Our Pickup and Delivery Services cover the following Auckland suburbs: Botany, Ellerslie, Flatbush, Howick, Mt Wellington,  Onehunga, Pakuranga, Panmure, Penrose, and Royal oak. 

After your garments have been picked up and the order has been processed,  your garments will be delivered to your doorstep after three days (excl. weekends), regardless of which time frame was selected for that day. For example, if they were picked up on Thursday morning or evening, they will be returned to you on Tuesday by the agreed time.

You can cancel a pickup or delivery at any time without any fees.

Rescheduling is also free if it is at least one hour before your scheduled delivery time frame. Within one hour of your scheduled delivery time frame, a $10 rescheduling and re-delivery fee will apply.

Please read our terms (Section 1.1) for more information.

Some fabrics are not designed to be washed in water. Drycleaning uses non-polar solvents in specialised machines so the material is not damaged.

We treat and clean all of your garments on site in St Lukes Mall. That means they are cared for by the same set of hands, and stay safe with us until they are returned back to you.

Our standard three day service (excl. Sunday) means that when you drop your item off to us on Monday, it will be ready for collection by Thursday 4:30pm.

We also offer Next Day and Same Day services, check out the details under Services.

Is it a wine stain? A splatter of sauce from last night’s dinner? A pen mark that you didn’t notice? Some stains just don’t come off with a wash, because they need specific solvents to lift them from the material. We use a range of industry-leading solutions to make sure these stubborn stains disappear, without damaging the fabric. 

Yes! It takes meticulous attention to and knowledge of the type of solvent that can be used with the accessory. If the solvent is not compatible with either the fabric of your item or the accessory, our alteration experts will remove the accessory first, and re-attach them post-drycleaning, so that there’ll be no chance of damage.

Our alteration experts can fulfill any desire! 
We hem, shorten, lengthen and taper pants, dresses, jackets and shirts. Zippers can be added, replaced or repaired. Convert the loose-fitting to the tight-fitting, or the tight-fitting to the loose fitting, to bring out your unique features. You need only ask.

Bags, shoes, and toys are those items that you don’t realise get soiled until you look closely. We can give them a new lease on life. Each one will have a unique material, shape and size, so it’s important that we have a look at them first to know how best to treat it with care.

Email Us

Please send through any questions or queries. We’d love to help answer your questions! Please allow up to two business days for us to respond.

If you would like to send us any photos, please attach them here. Maximum of 5 files (select all files together), 3 MB each. Must be jpg, png, gif, or jpeg.

Our Agents in Auckland

Pop into the nearest location near you to get the same St Lukes TLC service throughout Auckland

Royal Oak Alterations and Drycleaners

Shop 23B, Royal Oak Shopping Mall 691 Manukau Road, Royal Oak, Auckland Ph: (09) 624 0023
Location

Stitched Up Alterations

101G Main Highway Ellerslie, Auckland Ph: (09) 579-6678
Location

Richmond Road Laundromat

164 Richmond Road Ponsonby, Auckland Ph: (09) 378-0807
Location

Laundry Plus

Shop 27, Royal Oak Shopping Mall 691 Manukau Road, Royal Oak, Auckland Ph: (09) 624-4540
Location

Arch Hill Laundromat and Drycleaner

367 Great North Road Grey Lynn, Auckland Ph: (09) 378-0809
Location

Spin Cycle Laundromat

8 St Georges Road Avondale, Auckland Ph: (09) 820-2198
Location